Follow along with your users as they use your app or website in real-world conditions, or ask them to do other off-device activities like shopping in a store or setting up a product. The first benefit is that our enterprise customers can now test “in-the-wild.” You can design tests to be run anywhere the user goes, and ask them to perform just about any task you can imagine. That produces several benefits for you: 1. (This technology is launching in public beta today.) The webcam is gone, and we’ve cut the cord to the computer. This week, we’re rolling out software that directly records the screen and audio from the test participant’s device. The webcam was mounted on a stand, and the participant held the mobile device under the camera to perform the test. Our smartphone and tablet tests have traditionally been recorded through a webcam connected to a personal computer at home. Introducing the UserTesting mobile recorders I’d like to take a minute to explain the changes and how they’ll improve your experience with UserTesting. New technology allows our mobile tests to have clearer images, faster turnaround, more detailed demographics, and more natural testing. So, for example, you could watch a customer order a product online and pick it up in a store.īetter testing of smartphone and tablet apps and websites. We can also extend that testing into brick-and-mortar settings like stores. ![]() If your app or site runs across computers, tablets, and smartphones, we can help you test all of them together. Multi-device research (also called cross-channel or omnichannel research) is now easier and faster. If you can imagine it, we can probably test it. You can also use the camera and microphone on a test participant's smartphone or tablet to record almost any sort of user experience beyond websites and mobile apps, including store walkthroughs and product setup. You can now run mobile tests of apps and websites anywhere people can carry a smartphone or tablet-in stores, at work, on the bus, etc. In-the-wild testing of just about anything. ![]() ![]() This week we’re announcing a suite of mobile enterprise services that dramatically expand what you can do with UserTesting, along with technology changes that will make our mobile app and website tests faster and clearer for everyone. New suite of in-the-wild business services and better, faster mobile tests for everyone (now in public beta)
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